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Service Level Agreement (“SLA”)
PRICE AND PAYMENT

You agree to pay us for Network Hosting Services according to the terms set forth. You will pay:

1) Non-refundable setup fee for the initial software setup and configuration,

2) Network website hosting fees in advance,

3) Fees for other goods or services as invoiced including futher software setup and configuration, and

4) Any security deposit as set forth in any attachment to this Agreement. We may change the prices charged for any of our Services upon thirty (30) days written notice to you via e-mail to your current address on file with us.

5) Software Support fees for customer service beyond the first thirty (30) days.

6) Telephone support fees.

7) Accounting and admin fees.

CUSTOMER SERVICE

1) We will provide you with reasonable amounts of consultation via our online support ticket system as agreed to. Basic service includes 5 tickets per month. Bug report tickets are exempt from the monthly limit.

2) We will not assist with any services that are not maintained or controlled by us without specific prior agreement.

BACKUP OF DATA

Use of the Service is at your sole risk. We will keep backups of files and data residing on our Network. We reserve the right to remove backups without notice. You agree to take full responsibility for uploaded files and Content that you add and to maintain all appropriate backup of files and data stored on our Network.

SERVICE START DATE

The first payment plus setup charges, if any, shall be due in advance of any Service provided. Service shall begin upon our receipt of payment for such first term of Service or upon a mutually agreed upon alternate date.

LIMITATIONS OF SERVICE

WE ARE NOT RESPONSIBLE FOR:

1) Maintaining and renewing your domain name unless otherwise agreed to.

2) MX records or other DNS-related functions if your domain name is not hosted by us.

3) Your domain being listed on any third-party blacklist or suppression list not under our direct control.

4) Training you or your employees on the use of their respective email programs or functions.

5) Troubleshooting email problems not directly related to our Network Email Services and our Network equipment, facilities, or servers.

EXCESSIVE USE OF SERVICE

We may impose an additional charge or a restriction of services at any time that your use of the Service imposes a considerable impact on our personnel, resources, or Network performance. We shall have sole discretion as to what constitutes excessive use and what activity is considered a violation of either the Acceptable Use Policy or level of service that the you are currently using.

Effective Date August 18, 2017